Warranty Policy
Warranty Policy
Apex Drone Supply stands behind the quality of the drone replacement parts and repair accessories we sell. Please review our warranty policy before making a purchase.
Warranty Coverage
Most eligible products are covered by a limited warranty against manufacturing defects.
The warranty period may vary depending on the product type, supplier, and product condition. Unless otherwise stated on the product page, warranty coverage begins from the date the order is delivered.
What Is Covered
The warranty may cover:
Manufacturing defects
Product failure under normal use
Incorrect or defective parts caused by our fulfillment error
What Is Not Covered
The warranty does not cover:
Damage caused by improper installation
Damage caused by misuse, accident, crash, water exposure, or physical impact
Damage caused by unauthorized repair or modification
Normal wear and tear
Compatibility issues caused by ordering the wrong part
Products installed incorrectly or used outside their intended purpose
Consumable parts after normal use
Products without valid order information
Installation Notice
Drone repair parts often require technical installation skills. We strongly recommend installation by an experienced technician or professional repair service.
Apex Drone Supply is not responsible for damage caused by incorrect installation, improper handling, or repair mistakes.
How to Request Warranty Support
To request warranty support, please contact us with the following information:
Order number
Product name
Description of the issue
Clear photos or videos showing the problem
Photos of the packaging and product label, if available
Our team will review the information and may request additional details before making a decision.
Warranty Solutions
Depending on the situation, we may offer one of the following solutions:
Troubleshooting support
Replacement part
Partial refund
Full refund
Other suitable solution based on the case
Warranty approval is subject to product inspection and verification.
Shipping Cost for Warranty Claims
If the issue is confirmed to be caused by a manufacturing defect or our mistake, we may cover replacement shipping costs.
If the issue is caused by customer misuse, improper installation, or an incompatible order, the customer may be responsible for shipping costs.
Contact Us
For warranty support, please contact us:
Email: a16699183380@gmail.com
Phone: 18770190756